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Archived: Swiss Cottage Care Home

The provider of this service changed - see old profile

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 2, 6 May 2014
Date of Publication: 5 June 2014
Inspection Report published 05 June 2014 PDF

People's personal records, including medical records, should be accurate and kept safe and confidential (outcome 21)

Meeting this standard

We checked that people who use this service

  • Their personal records including medical records are accurate, fit for purpose, held securely and remain confidential.
  • Other records required to be kept to protect their safety and well being are maintained and held securely where required.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 2 May 2014 and 6 May 2014, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members, talked with staff and talked with commissioners of services.

Our judgement

People were protected from the risks of unsafe or inappropriate care and treatment because accurate and appropriate records were maintained.

Reasons for our judgement

At our previous inspection on 22 November 2013 we required the home to make improvements in regards to records. This was because people were not protected from the risks of unsafe or inappropriate care and treatment because inaccurate and incomplete records were maintained. Records were not always stored safely.

The provider sent us an action plan which stated that they would make improvements and be compliant by 31 January 2014.

We looked at six people’s care plans and found that although the current template was complex and not user friendly information had been added to the plans to simplify them. This ensured that people’s individual needs would be met and care provided would be relevant.

We found that documentation relating to people’s care and treatment contained appropriate information and were accurately maintained and fully completed. This ensured that people were protected against the risk of unsafe or inappropriate care and treatment

We found that care plan records and other records such as staff records were stored securely and could be located promptly when required. It was evident that records were stored securely to ensure that confidentiality was not breached.