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Inspection report

Date of Inspection: 21 February 2013
Date of Publication: 13 March 2013
Inspection Report published 13 March 2013 PDF | 80.49 KB

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 21 February 2013, talked with carers and / or family members and received feedback from people using comment cards.

Our judgement

The provider had an effective system to regularly assess and monitor the quality of service that people receive.

Reasons for our judgement

People who use the service, their representatives and staff were asked for their views about the care and treatment and were acted on.

A suggestion box was in place, which was emptied daily. We found on the surgery’s website extensive evidence of positive comments made by patients and their relatives about treatment and care received from LMCS Limited. We discussed with the surgeon of improvements made following comments made by patients and we were advised, that information sheets were produced to explain to patients concerns raised in the past.

The surgery received one complaint in the past year, this complaint has been investigated and was found to be not substantiated.

Regular equipment checks were carried out and evidence was seen during our inspection.