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Inspection report

Date of Inspection: 21 February 2013
Date of Publication: 13 March 2013
Inspection Report published 13 March 2013 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 21 February 2013, talked with carers and / or family members and received feedback from people using comment cards.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

We spoke to surgical and reception staff during our inspection. Staff told us that the surgeon was very supportive and that they undertook relevant training to be able to work at the surgery and assist the surgeon in the operating room. One of the staff was a full time dental student and the other member of staff was a qualified general nurse in her country of origin.

Patients and relatives made positive comments. "The clinic was very neat and the staff were highly trained, helpful and had an excellent customer service with 5 star rating."