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Inspection report

Date of Inspection: 21 February 2013
Date of Publication: 13 March 2013
Inspection Report published 13 March 2013 PDF | 80.49 KB

Overview

Inspection carried out on 21 February 2013

During a routine inspection

We observed people were asked by the surgeon and surgery staff to consent to the procedure and side effects as well as complications were explained in detail.

We viewed detailed evidence of the above and relatives spoken with told us that they had visited the surgery for three different procedures and on every occasion the surgeon followed this assessment and treatment plan. A relative told us, "we would not return and recommend the surgery if we would not be fully satisfied with the service."

A comment made on the surgery website. "I was very worried and able to cancel surgery at any time while I am there, the clinic is a small place that worried me more, but I went for it. I was really happy the way it was handled, I will recommend it to everyone, very clean, and my son healed in 3 days."

Our first impression was the surgery was absolutely spotless. We asked a patient who visited the surgery before if that had been the case in the past. The patient told us, "the surgery is even cleaner then it was in the past."

Patients and relatives made positive comments about staffing. "The clinic was very neat and the staff were highly trained, helpful and had an excellent customer service with 5 star rating."

We found on the surgery’s website extensive evidence of positive comments made by patients and their relatives about treatment and care received from LMCS Limited.