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Inspection report

Date of Inspection: 13 December 2013
Date of Publication: 11 January 2014
Inspection Report published 11 January 2014 PDF | 76.05 KB

Overview

Inspection carried out on 13 December 2013

During a routine inspection

During this inspection, there were no patients present. However we were able to view completed feedback forms from patients and their relatives. The feedback indicated that people were satisfied with the care and treatment provided. One patient stated, "very nice atmosphere. Staff made me feel so comfortable and relaxed. I would recommend the clinic". Another patient said, “I was pleased with the overall experience".

The receptionist and registered manager who was also the clinic’s surgeon were aware that all patients who used the service should be treated with respect and dignity. They were also aware of the importance of protecting the privacy of patients. The receptionist confirmed that the door was closed whenever patients were being attended to.

Records indicated that patients were carefully assessed and the surgical procedure had been explained to them. The surgeon had updated his medical knowledge and skills. The operating room was clean. Information regarding problems and complications which may occur after circumcision was available for patients and their representatives. Emergency medication were within their use by dates.

The service had a recruitment policy. However, one staff did not have a criminal records disclosure prior to starting work. This is needed for the protection of patients. A compliance action has been made in respect of this deficiency.

Staff were aware of the complaints policy and procedure. No complaints had been recorded since the last inspection. The surgeon stated that none had been received.