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Inspection report

Date of Inspection: 3 July 2013
Date of Publication: 31 July 2013
Inspection Report published 31 July 2013 PDF | 88.03 KB

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 3 July 2013, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

People who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

People who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

There were safeguarding adult and child protection policies in place detailing what actions to be taken by the practice to help keep vulnerable adults and children safe. Safeguarding contact information was seen on file. Records showed that all staff had undertaken training on how to safeguard children and vulnerable adults. This meant that the provider ensured staff were aware of the procedures involved in raising concerns about the possible abuse or neglect of children and vulnerable adults.

We spoke to staff about their knowledge and understanding of how to keep vulnerable adults and children safe. Staff knew what to do and who to contact if they had any concerns about a patient who used the practice. The practice had a named person who was responsible for safeguarding and who should be informed in the event of any safeguarding issues. A member of staff said, “We ensure we follow safeguarding protocol and we are all trained in recognising abuse and how to report this”. This demonstrated that the provider knew how to identify the possibility of abuse and respond appropriately, including contacting the local safeguarding authority.

The practice had a whistle blowing policy which stated that the practice encouraged people to raise concerns and that they would deal with them in an open and professional manner. Staff knew who to contact if any concerns that they raised were not taken seriously at the practice. A member of staff said, “If concerned or suspicious about abuse, I will raise it with the dentist or practice manager and if not taken seriously, I will contact social services and police if need be”. This showed us that staff understood the relevance of safeguarding children and vulnerable adults in dentistry and where to go, if required.

The provider may find it useful to note that we found that some staff had not been trained on Mental Capacity Act 2005 (MCA) and its relevance to their work. The MCA is accompanied by a Code of Practice that provides guidance for those working with people who may lack capacity. We spoke with the practice manager about this and we were informed that staff would be trained on MCA.

Patients who used the practice informed us that they felt very safe and had no concerns.