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Archived: Caerus Care Ltd

This service was previously registered at a different address - see old profile

This service is now registered at a different address - see new profile

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Inspection report

Date of Inspection: 26 November 2013
Date of Publication: 20 December 2013
Inspection Report published 20 December 2013 PDF | 78.93 KB

Overview

Inspection carried out on 26 November 2013

During a routine inspection

People that we spoke with were positive and complimentary about the care and support they were receiving from the agency. One person said, “The care staff are very good and we go swimming and also go to the gym” Care and support plans were ‘person centred’ and documented in detail. There were regular reviews to ensure that any changes to people’s needs were being met. People were involved in the planning of their care and support.

Care staff were trained in safeguarding people from harm and they had access to policies and information regarding how to report any incidents or allegations to the local authority safeguarding team.

The agency had an efficient recruitment procedure in place so that only staff that were suitable to work with vulnerable people were employed.

The agency had an effective system to effectively deal with complaints. Complaints were responded to appropriately and people using the service told us that they knew who to talk to if they had any concerns or complaints.