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Central Lancashire Age Concern - Nail Cutting Service Good

All reports

Inspection report

Date of Inspection: 30 May 2013
Date of Publication: 29 June 2013
Inspection Report published 29 June 2013 PDF

People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 30 May 2013, checked how people were cared for at each stage of their treatment and care and sent a questionnaire to people who use the service. We talked with staff and reviewed information sent to us by other regulators or the Department of Health.

Our judgement

People were cared for, or supported by, suitably qualified, skilled and experienced staff.

Reasons for our judgement

A member of staff we spoke with told us they had found their recruitment to be thorough. They had completed an application form and had attended the office for interview. They said “When I got the job I was given a lot of information about the policies and procedures that govern our practice. I am still working through my induction and have just taken on my own caseload. I worked with the podiatrist and had a competency test as well as a written one. Before I went out on my own the manager told me to ring her if I needed any help or if I was unsure about anything. There are only four of us doing this job and they even rang me whilst I was out to check I was all right. I thought that was really good and it gave me confidence. I love the work and feel very supported”.

We looked at two staff records in relation to recruitment within the service. We found records of completed application forms, references received and evidence that, Criminal Record Bureau (CRB) were checked against applicants prior to them working in the service.

There was evidence recruitment and selection took into account and applied Equal Opportunity for all applicants. This meant people were selected fairly and were the most suitable applicant to meet the needs of people using the service.

Staff employed had been given a contract of employment that included a range of human resource policies, for example, for sickness, competence and performance issues. Staff had worked a probationary period. During this time staff had completed induction training and attended other training provided. There was evidence their ability to carry out their duties to an acceptable standard had been monitored and reviewed by regular supervision and spot checks carried out. There were arrangements in place for them to contact the agency in an emergency, or for support should they need to.