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Central Lancashire Age Concern - Nail Cutting Service Good

All reports

Inspection report

Date of Inspection: 30 May 2013
Date of Publication: 29 June 2013
Inspection Report published 29 June 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 30 May 2013, checked how people were cared for at each stage of their treatment and care and sent a questionnaire to people who use the service. We talked with staff and reviewed information sent to us by other regulators or the Department of Health.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights

Reasons for our judgement

We looked at comments made in the agency quality monitoring survey that had been carried out. These included, ‘Excellent service from a caring team. Not only does she do my feet but she leaves me feeling good about myself’. ‘We are completely satisfied with the foot care, nail cutting service. She is always reliable and professional. Her caring personality is an added bonus’.

We were provided with various records to look at that included people’s assessment and treatment plan and a selection of visit records that were maintained and returned to the office. People’s initial assessment had been completed by the podiatrist. They were clear in content and included a medical history, medication and lower limb assessment. Where people had health care needs this was recorded and updated at every visit. Risk assessments were completed. These identified potential risks to peoples well being and safety, and we saw evidence staff were made aware other treatment people were receiving and any domestic arrangement such as pets.

People were given appointments every six to eight weeks. Staff providing the nail cutting service visited the same people. We spoke to a member of the staff team. They told us “It’s excellent working here. You have plenty of time to carry out the task. I love being in contact with people. The manager is always at hand for advice. If I wasn’t sure about something or I was concerned about one of the people I see I can refer them on for more specialist support. We also are mindful that if someone is not well we will contact their GP for them”. There was evidence in records returned to the agency foot care staff referred people to other professionals or their GP where needed. We could see from the records support provided placed the person at the centre of their treatment, and showed staff were meeting their obligations in providing the right care.

Training records showed staff providing the service had completed all mandatory training required for example health and safety and first aid. Staff had also been trained in common foot problems, treatments, infection control and basic nail cutting techniques.