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Central Lancashire Age Concern - Nail Cutting Service Good

All reports

Inspection report

Date of Inspection: 30 May 2013
Date of Publication: 29 June 2013
Inspection Report published 29 June 2013 PDF

Overview

Inspection carried out on 30 May 2013

During a routine inspection

We looked at a significant number of returned questionnaires people using the service had completed in January 2013 and comments people had made using the service comments, compliments and concerns.

People reported they were very happy with the service and staff had been polite and helpful.

People had been supported to maintain their independence and improvements were noted in people�s �confidence�, �mobility� and �improved well being�. They commented �Excellent service from a caring team. Not only does she do my feet but she leaves me feeling good about myself�.

Good risk assessments were carried out to ensure people were not placed at risk and were receiving the right level of support.

Appropriate checks were undertaken before staff began work and staff could only practice after they had been trained and assessed as competent in safe nail cutting.

Contractual arrangements meant staff were not allowed to accept gifts, or gain in any way financially from people using the service.

There were arrangements in place to monitor and assess the quality of the service provided and people were regularly consulted to give their views. There were clear lines of accountability for practice. This meant people were cared for by a well informed organised team.