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Archived: Seren House

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All reports

Inspection report

Date of Inspection: 9 January 2014
Date of Publication: 15 February 2014
Inspection Report published 15 February 2014 PDF

Overview

Inspection carried out on 9 January 2014

During a routine inspection

People were provided with useful information about the service provided and were involved in the discussions and decisions made about their care and support.

The support was provided by skilled staff who knew the needs of people well and knew what to do to assist them. One person told us, �They�re just the best, they know what to do and how to do it well.�

People said they had no complaints about the service and knew how to raise concerns should they need to. One person told us, �I was told personally by the manager that even if I had the slightest cause for concern I should ring her directly.�

The staff received training that was appropriate for their individual needs. The training provided staff with the information they needed to care for the people living in their own homes.

Quality monitoring systems were in place whereby the quality of the care was reviewed and monitored. We saw information was used to influence the development of the service.