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Inspection report

Date of Inspection: 31 May 2013
Date of Publication: 5 October 2013
Inspection Report published 05 October 2013 PDF

Overview

Inspection carried out on 31 May 2013

During a routine inspection

We met with the registered manager and the dentist during our visit to Oxford DentalMed. We spoke with two members of staff and with the four patients' who attended for treatment.

Patients told us they had sufficient information to make decisions about their treatment. A patient told us the dentist "Explained the things I needed". Another patient said "Of course my treatment is explained before it starts". The four patients we spoke with said they had a choice of appointments to suit them.

Patients received treatment that met their needs and followed their treatment plans. We saw detailed treatment plans in patients records. A patient told us their treatment was "Very fine". A second patient said "I'm never bothered about seeing the dentist. I'm very happy". One patient had travelled from a neighbouring county because the dentist had been recommended to them.

The practice was clean. Many appropriate cleaning and control of infection regimes were in place. However, we found that not all of the control of infection guidance expected in the Department of Health "Decontamination in primary care dental practices" was being followed. For example control of infection audits had not been carried out.

Both staff said they were happy working at the practice. We saw that adequate training for staff was in place.

The practice did not have robust systems in place to monitor the quality of service delivered. Patient questionnaires were available but not completed.