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Carers Direct Homecare Ltd Good

The provider of this service changed - see old profile

All reports

Inspection report

Date of Inspection: 15 November 2013
Date of Publication: 26 November 2013
Inspection Report published 26 November 2013 PDF

Overview

Inspection carried out on 15 November 2013

During a routine inspection

During this inspection we visited the homes of three people who used the service to ask them for their views on the service they received. We also spoke with three relatives of people who used the service.

People told us that they felt involved when decisions were made about the support they received. They also told us that staff were courteous and treated them with respect. One relative we spoke with told us, �When the care plan was done we discussed all the requirements.�

People also confirmed that the service was delivered in a reliable way. They told us that staff usually arrived on time and stayed for the expected length of time.

Staff we spoke with understood the types of concerns that may present a risk to the vulnerable people they supported and they were alert to these. They also told us that they felt well supported and found the manager of the service to be approachable and available.

Satisfaction surveys had been sent to people who used the service and also to employees and demonstrated that levels of satisfaction were high.