You are here

Right Nurse Care Services Good

All reports

Inspection report

Date of Inspection: 31 October and 4 November 2013
Date of Publication: 6 December 2013
Inspection Report published 06 December 2013 PDF

People should get safe and coordinated care when they move between different services (outcome 6)

Meeting this standard

We checked that people who use this service

  • Receive safe and coordinated care, treatment and support where more than one provider is involved, or they are moved between services.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 31 October 2013 and 4 November 2013, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with carers and / or family members, talked with staff and talked with other authorities.

Our judgement

People’s health, safety and welfare was protected when more than one provider was involved in their care because the provider worked in co-operation with others.

Reasons for our judgement

We reviewed the care documentation and communication logs for people who used the service. We found numerous examples of Right Nurse Care Services working effectively with other organisations. Records demonstrated that where additional needs had been identified appropriate support was requested from other professionals including GP’s, community matrons, dentists, adult social services and Community Psychiatric Nurses. A professional that we spoke with as part of the inspection process told us “In my experience they are an excellent care provider ….. they act to pre-empt issues before they arise.”

We saw that the service had worked effectively with other care providers to ensure that the needs of people who used the service were met. For example overnight care shifts had been extended to allow the carer sufficient time to hand over to the day carers (from another agency) and provide manual handling assistance if necessary. One relative told us the service had provided them with information on manual handling as they occasionally helped carers to move their relative.

We saw evidence that an effective system was in place where care staff were able to raise concerns about the welfare of people who used the service with office staff. Details of these conversations were recorded within the office version of each person’s care plan and appropriate referrals made where necessary. Records demonstrated the service had called for multi-agency meetings to review people’s care needs where necessary.

We saw that where appropriate, family members and/or advocates were regularly contacted to discuss changes in people’s condition and one relative told us “they are ever so good, they give me a ring and keep me up to date with what’s happening”. We saw that Right Nurse Care Services had supported people who used the service to go on holiday and to visit relatives.

We saw that the Right Nurse Care Services had an adverse weather procedure in place and access to two 4x4 vehicles to ensure that care staff could reach individuals in need of care during times of adverse weather.