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Inspection report

Date of Inspection: 31 October and 4 November 2013
Date of Publication: 6 December 2013
Inspection Report published 06 December 2013 PDF | 82.89 KB

Overview

Inspection carried out on 31 October and 4 November 2013

During a routine inspection

We spoke with five people who used the service or their relatives by telephone during the inspection. The people we spoke with were highly complimentary of the care they had received from Right Nurse Care Services. Comments included, “brilliant, I am very very impressed”, “they are amazing, they have worked extremely hard at understanding the needs of my parents”, “splendid, I am very pleased with them” and “the quality of carers in the team is exceptional”.

People’s privacy, dignity and independence were respected and care was planned and delivered in a way that was intended to ensure people's safety and welfare.

People’s health, safety and welfare was protected when more than one provider was involved in their care because the provider worked in co-operation with others.

The provider had an effective system to regularly assess and monitor the quality of service that people receive and there was an effective complaints system available.