You are here

All reports

Inspection report

Date of Inspection: 17, 18 December 2012
Date of Publication: 9 April 2013
Inspection Report published 9 April 2013 PDF | 80.4 KB

Overview

Inspection carried out on 17, 18 December 2012

During a routine inspection

People told us the staff that visited them were good timekeepers, that it was usually the same carers, and they were positive about the carers themselves saying that they had no complaint about them as individuals or the care provided. They said they had confidence in the agency, and without exception, all the comments received were positive. Comments from people who used the service included “No complaints, I am very content and cannot find fault with anything”, “Really excellent care”, and “It is good to be able to stay independent at the same time as being looked after”.

People’s privacy, dignity and independence were respected.

People experienced care, treatment and support that met their needs and protected their rights.

People who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

People were safe from the risk of infection because appropriate guidance had been followed.

People were cared for by, suitably qualified, skilled and experienced staff.

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.