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Archived: Woodland Court Residential Home

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All reports

Inspection report

Date of Inspection: 16 May 2014
Date of Publication: 19 June 2014
Inspection Report published 19 June 2014 PDF

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 16 May 2014, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

Our judgement

There were enough qualified, skilled and experienced staff to meet people’s needs.

Reasons for our judgement

We spoke with the deputy general manager, duty home manager and three members of staff. We also spoke with a visiting district nurse who told us they visited people in the home most days.

On the day of our inspection the service did not have a registered manager in post. However a deputy manager was present who provided additional management support to staff. We were told by them that they were in the process of recruiting to the registered manager’s post. The provider may wish to note it is a condition of their registration to ensure that there was a manager in place.

We looked at staffing rota’s and saw there was a minimum of five carers and senior carer on duty throughout the morning shifts. The deputy general manager told us this was assessed on a daily basis and based on the needs of people who used the service.

On the afternoon shift there was a minimum of four carers and a senior carer on duty. During the night there was one senior carer, one care assistant and a sleeping member of staff on duty. Each bedroom was fitted with movement sensors that ensured staff were alerted should a person get out of bed. This was used because some people who used the service could not remember to use their call bell to alert staff if they needed care or support. At our inspection we observed call bells ringing and the staff answered the bell within four minutes.

We observed staff and their interaction with people throughout our inspection and saw them supporting people to eat their lunch, walk around the home and to undertake activities. We also observed staff giving individual attention to people who became distressed or disorientated. We spoke with staff and they told us they had the time they needed to give the people who used the service the individual time and attention they needed. The staff we spoke with knew the people well and were able to tell us about their wishes and preferences. This meant there were enough qualified, skilled and experienced staff to meet the people’s needs.

We spoke with people who used the service and they told us the staff responded well to their needs. One person told us, “all of the staff are very nice” another told person told us that there were always enough staff to give them individual attention. A representative of a person who used the service told us that staff were professional and skilled. One person told us, “the staff are all very nice, I’m very pleased with the care they provide”.

We spoke with a district nurse who was visiting on the day of our inspection. They told us they visited most days and had no concerns about staffing levels. They told us people appeared to be cared for well. They also told us they thought the staff were caring towards the people who used the service.

A number of the care staff had been supported by the provider to undertake national qualifications in health and social care. A carer told us “I feel very supported by the management; I have been supported to undertake a number of courses that help me to care for people with dementia”. Another staff member told us “I have received good training in managing people with dementia and the manager ensures that all of our training is up to date”. This meant staff were adequately supported to deliver the care and support to people at Woodland Court Care Home.