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Archived: Bridges Healthcare Good

This service was previously registered at a different address - see old profile

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 2 August 2013
Date of Publication: 10 September 2013
Inspection Report published 10 September 2013 PDF


Inspection carried out on 2 August 2013

During a routine inspection

People we spoke with told us they were happy with the care provided and that staff ensured their privacy and dignity was maintained. One person told us �very pleasant and caring girls�, and two other people said �we have a good laugh and it brightens up my day�, and �staff are really good�. People told us that they felt safe, and if they had concerns they would speak with a family member, or a care manager in the office. However some people were of the view that the time keeping of care workers and response to complaints could be improved.

We found that people were involved in making decisions about their care and they were supported by staff to maintain their independence. However, we saw that some care plans and risks assessments were not updated to reflect people�s current care needs and to ensure their welfare and safety was maintained. Staff we spoke with showed a good understanding of safeguarding vulnerable adults from abuse, and had been supported with relevant training and guidance. However, we found that the provider had not carried out relevant checks to ensure staff were of good character, and physically and mentally fit before they began work. We found that the provider had appropriate systems in place to assess and monitor the quality of care provided to people.