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Archived: Bridges Healthcare Good

This service was previously registered at a different address - see old profile

The provider of this service changed - see new profile

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Inspection report

Date of Inspection: 22 July 2014
Date of Publication: 21 August 2014
Inspection Report published 21 August 2014 PDF

Overview

Inspection carried out on 22 July 2014

During a routine inspection

Our inspection team was made up of a single inspector. As part of this inspection we spoke with ten people who used the service and two relatives. We spoke with the registered manager and five members of staff. We reviewed care records for people who used the service and records relating to the management of the home, which included five staff files.

Below is a summary of what we found. The summary describes what people who used the service and the staff told us and the records we looked at.

Is the service safe?

The staff employed were suitably trained and experienced. All staff had been trained in first aid and had attended safeguarding vulnerable adults training in the past year. Staff were observed by care managers whilst caring for people who used the service every three months in order to assess their attention to safety and care delivery.

Is the service effective?

There were up to date care plans in place for each person; however, four care plans did not contain any evidence that potential or actual risks had been assessed and plans put in place to manage such risks. Care plans included details of health professionals involved in the delivery of each person�s care and they had been audited. Written and verbal consent was obtained from people who used the service before care and support was delivered.

Is the service caring?

People who used the service were involved in decisions about their care and support. Staff supported people and advised them, but allowed the person who used the service to make the final decision. A member of staff told us, "We always ask [people who used the service] what they would like." They went on to say they never forced people to do anything.

Is the service responsive?

People�s individual needs had been assessed by suitably experienced staff. The staff we spoke with were aware of the needs of people who used the service. The people we spoke with and their relatives told us they were aware of how to make a complaint and a system was in place to investigate any complaints that arose.

Is the service well-led?

Staff told us they were able to raise concerns during spot checks held every three months and they felt able to speak to care managers over the phone if they had a concern. People who used the service had not been consulted recently for their feedback.