Updated 4 April 2019
The inspection:
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team:
The inspection team consisted of two inspectors and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Service and service type:
Amazing Rainbow Healthcare is a domiciliary care agency. It provides personal care to people living in their own homes.
The service had a manager registered with the Care Quality Commission. This means they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection:
We gave the service eight days’ notice of the inspection visit because it is small and the manager is often out of the office supporting staff or providing care. We needed to be sure they would be in.
Inspection site visit activity started and ended on 14 March 2019. We visited the office location to see the registered manager and office staff; and to review care records and policies and procedures.
What we did:
Before the inspection we reviewed information available to us about this service. This included details about incidents the provider must notify us about, such as abuse; and we sought feedback from the local authority. The provider sent us a provider information return prior to the inspection. This is information we require providers to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.
During the inspection;
¿ We spoke with the registered manager and provider,
¿ Spoke with three care staff,
¿ Spoke with five relatives and one person receiving care from the service.
¿ Made a home visit to one person after obtaining their consent for this.
¿ Reviewed three people’s care records including medication administration records.
¿ Reviewed records of accidents, incidents, complaints and compliments.
¿ Checked training and personnel records.
¿ Reviewed audits and quality assurance reports.