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Inspection report

Date of Inspection: 12 July 2013
Date of Publication: 20 September 2013
Inspection Report published 20 September 2013 PDF

Overview

Inspection carried out on 12 July 2013

During a routine inspection

There were seven people using this service at the time of our inspection. People said they were happy living at the service and that the staff were kind. One person told us �I am happy living here, I like it�, another person said �I enjoy the things I can do here�.

During our inspection we looked at care plans and other records, we found that people did not always have the opportunity to be involved in discussions about their care and treatment. This meant that some recorded decisions may not continue to meet people�s current wishes. We saw that health care plans were in place, people had access to healthcare professionals and appropriate referrals were made.

People told us that they felt safe living at Ravenlea and felt supported by the staff. We found that there were enough staff to meet people�s health and welfare needs and records showed that all staff received training in key areas.

Quality checks were in place that helped to ensure that the service was provided within a safe and well maintained premises. There was a clear and accessible complaints procedure for people to follow if they wished to make a complaint.