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Inspection report

Date of Inspection: 21 June 2013
Date of Publication: 25 July 2013
Inspection Report published 25 July 2013 PDF

Overview

Inspection carried out on 21 June 2013

During a routine inspection

During our inspection we spoke with the dentist and practice manager, a dental nurse and four patients who used the service. We saw that patients were involved in the planning of their own treatment and were consulted about the treatment options available to them.

We looked at documentation including patients' treatment records, which showed the practice was meeting individual needs and respecting patients' choice.

Patients we spoke with told us their treatment and all available options had been fully explained and discussed with them, in private, before any work was undertaken. They described the dentist as �Very professional�, �Lovely calming nature� and staff working at the practice as �Helpful and reassuring�.

We saw that all areas of the practice were clean and well maintained. Staff were well trained and supported and followed appropriate guidance in relation to infection control.

Staff we spoke with understood their roles and responsibilities regarding safeguarding vulnerable adults and children.

There were effective systems in place to assess and monitor the service and to effectively deal with complaints.