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Archived: Blackburn with Darwen Borough Council Domiciliary Care Good

This service was previously registered at a different address - see old profile

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Inspection report

Date of Inspection: 3 July 2013
Date of Publication: 31 July 2013
Inspection Report published 31 July 2013 PDF | 78.81 KB

Overview

Inspection carried out on 3 July 2013

During a routine inspection

We spoke to two people who used the service and looked at comment forms people were invited to complete. The two people we spoke with told us, "I am happy with the service" and "Every member of staff is very nice. I look forward to my four visits". Comments taken from the survey forms included, "I would like to say my carer is very good and I will miss her", "The best team in the country", "Thank you for your visits. All the staff brought me care, encouragement, reassurance and cheerfulness during a difficult time" and "A major factor for me has been the fact that I have never felt any loss of dignity. You have a team to be proud of". The results of the survey were very positive and the few less positive comments or suggestions were used to improve the service.

Two staff member who worked at the service told us, "I like working here. You can see the improvements people make to reach independence" and "I think it is a great place to work. What we do improves peoples� lives but it also releases the pressure on families". Staff also told us they were well trained and given good support by management. There was a well motivated staff team to meet the needs of people who used the service.

Plans of care were detailed and were regularly reviewed to enable staff to deliver effective care.