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Archived: Alexandra Dental Practice

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All reports

Inspection report

Date of Inspection: 18 June 2013
Date of Publication: 5 July 2013
Inspection Report published 05 July 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 18 June 2013, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

We spoke with four patients, all spoke highly of the dentists and their work. They told us that the dentists always explained the treatment required and the different options available to them. One patient told us, “I have been going to this dentist for around 10 years. When I had to have a filling, they explained brilliantly what they would do and put my mind at ease.” Another told us ”they always check with me about my medical history, they also ask about any changes in my medication.”

Patients were assessed and care and treatment was planned and delivered in line with their requirements. Staff told us every new patient completed and signed a medical history questionnaire before their treatment started. Medical histories would be reviewed at each appointment by the dentist and updated onto the computer system. We reviewed four files and found this to be correct. People's records were maintained on a computer system which was password protected. Paper files for patients were stored in a locked room.

We viewed four patients' detailed records of dental examination and treatments on the practice computer system. We saw all of the patients' records contained full dental charts and treatment plans. Computerised notes recorded all treatments discussed with the patient and we saw opinions explained to patients had also been recorded. If necessary diagnostic tests including x-rays were taken with the consent of the patient.

Staff we spoke with told us that videos could be used to explain treatment options to patients. We were told this method was useful for people to make informed choices, as it allowed patients to understand fully what some treatments involved.

Patients we spoke with confirmed they knew how to contact the dentist in an emergency. One person told us, “I made an emergency call early in the morning and was able to see my dentist that same morning.”

Staff had been trained to deal with foreseeable emergencies. We noted the practice had an Automated External Defibrillator, emergency drugs and oxygen available for dealing with medical emergencies. The emergency drugs were all in date and securely kept in a central location close. There was a record that these were checked by staff on a monthly basis to ensure used emergency or out of date medicines were replaced. This meant that the risk to patients during dental procedures was reduced and patients were treated in a safe and secure way.