• Dentist
  • Dentist

Harris Family Dental

27 Dudley Street, Grimsby, Humberside, DN31 2AW

Provided and run by:
Harris Family Dental

Important: The partners registered to provide this service have changed. See old profile

All Inspections

03 October 2022

During a routine inspection

We carried out this announced comprehensive inspection on 3 October 2022 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered practice was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a Care Quality Commission, (CQC), inspector who was supported by a specialist dental adviser.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

  • The dental clinic was visibly clean and well-maintained.
  • The practice had infection control procedures.
  • Staff knew how to deal with medical emergencies. On the day of inspection, the contents of the medical emergency kit did not entirely reflect national guidance. This was addressed immediately.
  • The practice had systems to help them manage risk to patients and staff.
  • Safeguarding processes were in place and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The practice had staff recruitment procedures which reflected current legislation.
  • The clinical staff provided patients’ care and treatment in line with current guidelines.
  • Patients were treated with dignity and respect and staff took care to protect their privacy and personal information.
  • Staff provided preventive care and supported patients to ensure better oral health.
  • The appointment system took account of patients’ needs.
  • There was effective leadership and a culture of continuous improvement.
  • Staff felt involved and supported and worked as a team.
  • Staff and patients were asked for feedback about the services provided.
  • Complaints were dealt with positively and efficiently.
  • The dental clinic had information governance arrangements.

Background

Harris Family Dental is in Grimsby and provides NHS and private dental care and treatment for adults and children.

There is level access to the practice for people who use wheelchairs and those with pushchairs. Car parking spaces are available near the practice.

The dental team includes 3 dentists, 6 qualified dental nurses, 2 trainee dental nurses, 2 dental hygienist and therapists, 3 receptionists and a practice manager. The practice has 5 treatment rooms.

During the inspection we spoke with 3 dentists, 1 dental nurse, 1 receptionist and the practice manager. We looked at practice policies and procedures and other records about how the service is managed.

The practice is open:

Monday to Friday from 9am to 5pm

There were areas where the provider could make improvements. They should:

  • Take action to ensure staff have received training to manage medical emergencies taking into account the guidelines issued by the Resuscitation Council (UK) and the General Dental Council.
  • Improve the practice's processes for the control of substances hazardous to health identified by the Control of Substances Hazardous to Health Regulations 2002, to ensure risk assessments are undertaken.

3 July 2013

During a routine inspection

People spoken with told us they always completed a consent form prior to receiving any treatment. Comments included, "I am always asked for consent and the treatment options are always discussed with me before I make a decision about what will be done.'

People spoken with told us they were given information and their treatment options were explained to them. They said they were given the opportunity to discuss their treatment with the dentists and make their own decisions. People said they were very happy with the care and treatment they received, they never felt rushed and their appointments were usually on time. They also said they received a copy of their treatment plan and they completed a medical update form on a regular basis.

Comments included' I am always able to get a convenient appointment.' 'They bend over backwards to fit me in at a time that is convenient for me.' and 'I am completely satisfied with all aspects of the service.'

We found that staff were knowledgeable about child protection and safeguarding vulnerable people from the risk of harm or abuse.

People spoken with told us 'the surgery is always spotless.' They also said they had observed staff wearing protective clothing and gloves.

We found that staff had access to training and support.

People who used the service were very complimentary about the staff. They said the staff were friendly, would provide appointments around work commitments, were easy to speak to and always helpful.

Comments included, "I used to be scared of dentists, but they always talk me through the process, so I know what to expect.', and 'Nothing is too much trouble for them.'