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Inspection report

Date of Inspection: 27 April 2013
Date of Publication: 29 May 2013
Inspection Report published 29 May 2013 PDF


Inspection carried out on 27 April 2013

During a routine inspection

During the inspection we spoke with four people who used the service and two relatives. We also spoke with the unit leader and two of the care staff on duty.

The people we spoke with told us they were happy with care they receive. People told us they were involved in their care planning and able to make their own choices. One person told us, �I am quiet happy here, this is a new life here for me, and I can go out if and when I want to.� Another person said, �You get to know the staff, the home is small and friendly I like living here.� A relative we spoke with told us, �I am very impressed with everything here.�

We observed the experiences of people who used the service. We saw that staff treated people with dignity and respect. We saw that staff interacted and communicated well with people. The staff were attentive and demonstrated knowledge and understanding of people�s needs.

We saw that people had their needs assessed and that care plans were in place.

We found that people were safeguarded against the risk of abuse.

We found that appropriate staffing was in place to deliver people�s care.

We found that systems were in place to deal with comments and complaints.