You are here

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 18 December 2018

PT Care UK Limited is a domiciliary care agency registered to provide personal care. The agency office is based near Sheffield city centre. Support is currently provided to people living in their own homes in Sheffield. The agency provides support with personal care, domestic tasks and companionship. At the time of this inspection the service was supporting twelve people with personal care.

There was a manager at the service who was registered with the Care Quality Commission (CQC). A registered manager is a person who has registered with the CQC to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

The registered manager told us the service started supporting people in May 2017. The service changed their office base in November 2017. This was the services first CQC inspection.

People spoke very positively about the support provided to them. They told us they felt safe and their support workers were respectful and kind.

Care plans identified risks to people, and management plans to reduce the risks were in place to ensure people's safety.

There were appropriate numbers of staff employed to meet people’s needs and provide a flexible service. Robust recruitment procedures were in operation and promoted people’s safety.

Appropriate arrangements were in place for the safe administration of medicines.

Staff were provided with relevant training, supervision and appraisal for development and support.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The registered provider’s policies and systems supported this practice. People had consented to receiving care and support from PT Care UK Ltd.

Staff knew the person they were supporting well and had developed a positive relationship with them. In our conversations with staff they displayed compassion, consideration and respect for people.

People said they could speak with their support worker, the registered manager or provider if they had any worries or concerns and they would be listened to.

The service was well-led and well managed. There were some quality audit systems in place which could be developed further so people receive feedback about the quality of the service.

Inspection areas

Safe

Good

Updated 18 December 2018

The service was safe.

People told us they felt safe. Staff were aware of their responsibilities in keeping people safe. The staff recruitment procedures in place promoted people’s safety.

Appropriate arrangements were in place for the safe administration of medicines.

Staffing levels were sufficient and flexible to meet the needs of people who used the service.

Effective

Good

Updated 18 December 2018

The service was effective.

Staff were provided with relevant training to ensure they had the skills needed to support people.

Staff were provided with supervision for development and support.

People had consented to the support provided by PT Care UK Ltd.

Caring

Good

Updated 18 December 2018

The service was caring.

People told us their support workers were caring and kind.

People were treated with dignity and felt respected.

Responsive

Good

Updated 18 December 2018

The service was responsive.

People’s care plans contained relevant details and were reviewed and updated as required.

Staff understood people’s preferences and support needs.

People were confident in reporting concerns to the registered manager or provider and felt they would be listened to.

Well-led

Good

Updated 18 December 2018

The service was well-led.

People and staff said the registered manager and provider were approachable and supportive.

There were quality assurance and audit processes in place to make sure the service was running safely.