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Abbott Nurse Advisor Service Also known as Abbott Nutrition

All reports

Inspection report

Date of Inspection: 10, 11, 17, 18 October 2013
Date of Publication: 8 November 2013
Inspection Report published 08 November 2013 PDF | 88.67 KB

Overview

Inspection carried out on 10, 11, 17, 18 October 2013

During a routine inspection

During the course of our inspection and writing our report, the provider decided to change the name of their location from 'Abbott Nutrition' to 'Abbott Nurse Advisor Service'. This was because the name of the location chosen at the time of registration did not accurately reflect the type of service the provider offered. This report reflects the new location name only. The provider also operates services to patients located in England, Scotland and Wales. The Care Quality Commission is responsible for inspecting health and social care locations in England only. Therefore this report includes only evidence from patients, staff and records related to our jurisdiction of England.

Our inspection of the Abbott Nurse Advisor Service took four days because of the size of the service and number of patients. On the first day we met with managers in the registered location address, spoke with staff and viewed documents relevant to the regulations. The second day of our inspection involved observing nurses employed by the provider caring for patients who use the service. The final two days of our inspection involved telephone interviews of patients, relatives and advocates by an expert by experience.

Patients who use the Abbott Nurse Advisor Service received enteral feeding. Enteral feeding is defined as artificial nutrition delivered via a tube to patients who cannot obtain nutrition by mouth, are unable to swallow safely, or need nutritional supplementation.

Care and treatment was planned and delivered in a way that was intended to ensure patient safety and welfare. We saw that for each patient that accessed the service, a series of assessments and documents were completed by the nurse in collaboration with the patient.

Everyone we spoke with felt safe with the care from the provider and no one ever had to report concerns with the care provided. Patients we spoke with also told us they felt comfortable contacting the provider if they ever had problems in the future.

Appropriate checks were undertaken before staff began work. We looked at five employee files. Staff recruitment records we looked at showed proper procedures had been followed.

Patients we spoke with had only complimentary comments about the nurses. One patient told us, �They're spot on�. When asked about the nurses that helped looked after them, another patient said, �They're wonderful'. Patients were aware of the provider's complaints system but told us they had never had to raise a concern.

Patients who use the service understood the care and treatment choices available to them. We spoke to thirteen patients, their advocates and their relatives about the care information provided to them by the Abbott Nurse Advisor Service. Patients were complimentary about the involvement level offered to them by the provider.