• Dentist
  • Dentist

Archived: North Street Dental Practice

5 North Street, Dudley, West Midlands, DY2 7DT (01384) 254067

Provided and run by:
Mr Jonathon Pugh

Important: The provider of this service changed. See old profile

All Inspections

1 August 2013

During an inspection looking at part of the service

We did not speak to people who used the service during our inspection. We reviewed records to determine whether the provider was compliant.

We looked at the records of five staff. We found that checks and risk assessments had been carried out to ensure members of staff were of appropriate character and experience to support people attending the practice.

20 February 2013

During a routine inspection

During our inspection processes we spoke to four people who had recently used this dental practice or were receiving treatment that day. People told us that they were happy with the service that had been provided and the treatment they had received. One person told us, 'It is a brilliant service. I would truly recommend it to anyone'. Another person said, 'I am very happy with the care and treatment I have received'.

People told us and we saw that staff were helpful and polite. We found that people had received the care and treatment they needed. People told us that they were informed about the treatment they needed and were given choices and options regarding this.

We saw that processes were in place to prevent infection. People we spoke with had no concerns about the cleanliness of the practice. People made positive remarks about the recent refurbishment work that had been undertaken at the practice. They told us that the premises now looked so clean and new.

Recruitment processes had not been as thorough and safe as they should have been to give assurance that only suitable staff had been employed.

We saw that processes were in place to monitor the quality of the service provided to benefit the people who used it and were told that these processes were to be enhanced further during the next few months.