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Archived: North Street Dental Practice

The provider of this service changed - see old profile

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Inspection report

Date of Inspection: 20 February 2013
Date of Publication: 16 March 2013
Inspection Report published 16 March 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 20 February 2013, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

People experienced care and treatment that met their needs.

Reasons for our judgement

People who use the service had been given appropriate information regarding their care and treatment. People we spoke with told us that they had been given the information they needed to help them decide what treatment they could choose. One person said “They always give me options”. Another person said, “They always explain everything to me well so I understand and then they give me choices”.

People's needs were assessed and care and treatment had been planned and delivered in line with their individual care choices. People told us that they were happy with the care and treatment they received from this dental practice. With their permission we observed one person’s treatment being carried out. We heard the dentist confirming with the person what they were going to do and asked if they were happy with that. We also heard the dentist explaining what they were going to do and how.

People told us that they were asked if there were any changes to their medical conditions or medication at each visit. The dentist told us how they thoroughly examine people. For example, they told us that they checked people’s soft tissue to see if there were any swollen lymph nodes or other concerns. This meant that people had been assessed to determine if any sign of disease was present for which they may have needed treatment or a referral to a specialist for further investigation.

Recalls for dental checks were based on current guidance and people told us they had a six monthly check up at the dentist. People we spoke with told us that they were sent a reminder before their next appointment was due.

We saw that there was a system in place for checking the medicines and equipment in the emergency resuscitation kit. We saw that this equipment was in date and ready for use. A sample of the emergency medicines showed that they were in date at the time of our inspection. We were provided with evidence to show that refresher resuscitation training had been arranged. This meant that people could receive the correct treatment in an emergency.

The registered provider may wish to note that we identified that the temperature of the area where medication was stored was not being monitored. This meant that staff could not confirm that that medication had been stored at the temperature that had been recommended by the manufacturer to prevent it being ‘spoilt’ or not working as it was supposed to.