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Archived: North Street Dental Practice

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Inspection report

Date of Inspection: 20 February 2013
Date of Publication: 16 March 2013
Inspection Report published 16 March 2013 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 20 February 2013, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their needs.

Reasons for our judgement

We saw that information about charges was available in the waiting room. People we spoke with told us that they were told how much their treatment would cost before they agreed to it.

People told us that their appointment had been booked to their convenience. One person told us that they were always given an appointment late in the afternoon as that fitted in with their work commitments. Other people told us that they were always given an appointment when they needed one. This meant that the staff offered appointment dates and times to suit people’s needs, preferences and individual lifestyles.

We heard staff talking to people in the waiting room in a helpful and polite manner. People we spoke with told us that they had been treated with respect whilst having their treatments. One person said: “They are all pleasant, helpful and polite”.

Staff told us that the practice offered a service to a diverse range of people. They told us how they communicate with people whose first language was not English. Staff also told us how they made people who had been nervous about having dental treatments feel at ease. They told us that they gave people time and explained things to them. People we spoke with confirmed that the dentist and staff had put them at ease which made them feel less nervous. One person had commented, “If you have a phobia about dentists come to North Street and you will be cured”. This meant that staff recognised that people had different needs and had adapted their approaches so that communication was more effective and reassurance was given.

The premises offered good facilities. A rear car park was provided where people could park their cars safely. The main door from the car park was wide and there were no steps. The treatment room was situated on the ground floor as were toilet facilities that would cater for a range of physical needs. This meant that this practice could offer treatments to people who had a restricted mobility.