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Parr Mount Court Requires improvement

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Inspection report

Date of Inspection: 3, 4 June 2014
Date of Publication: 18 July 2014
Inspection Report published 18 July 2014 PDF | 82.08 KB


Inspection carried out on 3, 4 June 2014

During a routine inspection

We considered our inspection findings to answer questions we always ask;

• Is the service safe?

• Is the service effective?

• Is the service caring?

• Is the service responsive?

• Is the service well-led?

This is a summary of what we found.

Parr Mount Court (Making Space) is an Extra Care service. The agency was providing support and care to people living in their own tenancies (flats).

Is the service safe?

We saw that people had been cared for in their own homes and the service had checked if this was safe, clean and hygienic. Equipment in people’s homes to assist staff was assessed by the service as suitable to meet people’s needs. We were told by people using the service that the staff arrived on time and stayed for the correct amount of time. They told us that staff were, “All very good”, “We couldn’t have better staff than we have now” and “You couldn’t wish for better care. Don’t know what I would do without them”. We saw records which demonstrated that there were sufficient staff available to meet people’s needs.

The staff recruitment records did not initially contain all the information required by the Health and Social Care Act 2008. The manager was able to access the information from the head office of Making Space. It was acknowledged by the manager that recruitment records would all be audited and reviewed to reflect that relevant recruitment checks had been carried out. This would help ensure a safe and robust recruitment process was in place.

Is the service effective?

We visited four people in their own flats who told us they were happy with the care that had been provided. We also spoke with five other people who lived at the service. Some of their comments were, “Its five stars, its fantastic”, “Never had to complain. I am always treated respectfully” and “I know who my keyworker is. The staff are so loyal”. We spoke with seven members of staff and they all were able to demonstrate that they had a clear understanding of people’s needs and how to meet them.

Staff training was consistent, with appropriate and relevant training being provided. We saw that supervision of staff was regularly provided. This meant the provider could demonstrate that the staff employed to work for the service had the training and support to meet people’s needs

Is the service caring?

During our inspection we observed that staff were attentive, caring and enthusiastic about supporting the needs of people who received a service.

People we spoke with told us that, “The staff were all fine”, “Good team of girls” and “All of the staff are really good".

Is the service responsive?

People’s needs had been assessed before they received a service. We heard the manager discussing with hospital staff how the service needed to re- assess a persons changed needs before they could agree to provide a service.

Peoples care records (care plans) were not always consistent, as an example the medication administration process for individuals was not always clearly recorded. The care plans did not have any background or social history for people using the service. The manager confirmed that they have developed new care plans, which included a social / background history section and the administration of medication guidance would be more robust.

Is the service well-led?

No regular quality monitoring survey forms had been given to people using the service. We observed a new survey form, which had recently been developed. The manager informed us that the surveys will be sent to people using the service before the end of June 2014. This means that the provider would be able to ascertain people’s opinions and views, which could positively change the service delivery.

Some of the comments from people using the service were, “Never had to complain, I would if I needed too” and “This is the best place I have lived, the care is really wonderful”.