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Archived: Alzheimer's Society - Black Country Good

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Inspection report

Date of Inspection: 12 February 2014
Date of Publication: 22 February 2014
Inspection Report published 22 February 2014 PDF | 84.04 KB


Inspection carried out on 12 February 2014

During a routine inspection

Our inspection was carried out at the agency's office. The service currently supports around 65 people with a diagnosis of dementia. We looked at the care records for five people, spoke with the registered manager, a senior care co-ordinator and four care staff.

People who used the service were not able to speak with us by telephone due to their complex needs related to their dementia. However, we spoke with the relatives of six people who received support from the service who told us about their experiences of the service.

People were involved in their care as much as possible and were encouraged to do things for themselves. One relative said, �The girls always encourage my relative to speak out and make their own choices such as what they want to eat or drink and where they would like to go if they are going out. They treat them with a great deal of respect and always listen to them.� People comments were overwhelmingly positive such as, �The girls are really good with my relative and always make time for me" and �Our carer is excellent company for my relative. They cannot speak and communicate through facial expressions. When I tell them she is coming their face lights up so we know they really enjoys her time with them.�

Staff knew what people's support needs were and when to visit. Care plans were personalised, stated what peoples support needs were and detailed people�s individual choices and interests. Risk assessments were up to date to ensure that people�s health and wellbeing was protected.

Staff knew how to protect the people they supported so that they were safeguarded from the risk of harm.

Staff were supported, supervised and trained to provide safe and effective care. One person said, �The girls are very good, they know what they are doing. They understand my relative and how their dementia affects them.�

Effective systems were in place for assessing and monitoring the quality of the service so that people benefited from a well- managed service.