Archived: Learning and Support Services Limited

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats. It provides a service to younger adults and older people, covering a range of needs: learning disabilities or autistic spectrum disorder, mental health, physical disability and sensory impairment. At the time of our inspection there were supporting eight people.

People’s experience of using this service:

People and their relatives consistently spoke about the exceptionally kind, caring, and thoughtful management and staff. Staff went over and above their usual care duties and formed trusting and caring relationships with people and their relatives.

One relative described the management and staff as, “Lovely, genuine people, everyone says how did I get such good carers…so pleased they have started the business.”

Staff supported people to keep safe and acted when necessary to prevent any harm or discrimination.

People received a reliable, flexible service. One person said, “They have never missed a call.”

Staff were highly motivated, enjoyed their job and have the skills, training and support to provide safe, person centred care.

Staff knew people well. They had developed good relationships with people.

People were consulted over their care and support needs and actively encouraged to make decisions for themselves.

Care plans were person centred. Staff were responsive in identifying and reviewing changes to support good physical and mental health.

The service was well run and committed to providing a quality service.

Rating at last inspection:

This was the first inspection following the provider registered with the CQC on 7 November 2017

Why we inspected:

This was a planned inspection following their registration.

Follow up:

We will re-inspect this service within the published time frame for services rated good. We will continue to monitor the service through the information we receive.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk