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We are carrying out a review of quality at CircleReading. We will publish a report when our review is complete. Find out more about our inspection reports.
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Inspection report

Date of Inspection: 14, 20 January 2014
Date of Publication: 25 February 2014
Inspection Report published 25 February 2014 PDF | 69.83 KB

Overview

Inspection carried out on 14, 20 January 2014

During an inspection in response to concerns

In January 2014 we received intelligence information regarding the management of medications and the monitoring of the quality of service provision. We completed this responsive inspection to check that the provider was compliant with the two relevant outcomes and that people received safe and well-lead care and treatment.

At this inspection our focus was on systems and processes related to people’s safety and the quality of care. We spoke with six people at the inspection, but their feedback did not relate to the outcomes we inspected.

On the first day of the inspection, we looked at the management of medicines with a pharmacist inspector to determine whether people were at risk from unsafe practices or procedures related to medicines. We found that the provider ensured the safety of people who use the service because there were robust systems in place for the management of medicines. Where the provider had identified areas for improvement, plans were already in place to ensure that risks were addressed promptly.

On the second day of the inspection, we looked at the monitoring of the quality of service provision with a specialist advisor to determine whether the location provided safe care and treatment. We found that the provider had an effective system in place to identify, assess and manage risks to the health, safety and welfare of people who use the service. On rare occasions where the quality of care provided was not satisfactory, the provider had identified this and implemented strategies to prevent recurrences of similar situations. We saw evidence of a culture of continual improvement at CircleReading.