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Archived: CRI Hertfordshire Drug and Alcohol Services (Hatfield)

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Inspection report

Date of Inspection: 6 December 2013
Date of Publication: 9 January 2014
Inspection Report published 09 January 2014 PDF

Overview

Inspection carried out on 6 December 2013

During a routine inspection

We undertook this inspection because concerns had been raised with us regarding the quality of care and the staffing arrangements at the service.

We found that staff had reasonable case loads and that there were sufficient numbers of staff available to support people. All of the staff that we spoke with told us that there had been changes during the preceding months and that they had felt supported by management during this time.

We found evidence that care plans and risk assessments had been completed and that people were involved in their care planning. People who used the service told us they were satisfied with the service. One person who used the service told us, �My keyworker understands me and knows exactly what I need, [keyworker] it�s like we think in sync.� This showed that people were able to express their views and were involved in making decisions about their care and treatment. Another person told us, �It�s a real life line here, what makes it special is that the staff understand me.� Although, some people commented that they were unclear of the structure of their recovery programme.