We carried out a review of the data available to us about Platinum Care At Home Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Platinum Care At Home Ltd, you can give feedback on this service.
People’s experience of using this service:
• People’s needs were met in a personalised way by staff who were kind and caring.
• Individual and environmental risks were managed appropriately, which meant people were kept safe from avoidable harm.
• Medicines were managed safely and people received their medicines as prescribed.
• People’s rights were upheld. They were empowered to make their own choices and decisions and involved in the development of their care plans.
• People knew how to raise concerns. They had confidence in the registered manager and told us they would recommend the service to others.
• A quality assurance system was in place to continually assess, monitor and improve the service.
The service met the characteristics of Good in all areas. More information is in the full report which is on the CQC website at www.cqc.org.uk.
Rating at last inspection: This was the first rating of the service since it was registered at its current location in November 2017.
Why we inspected: This was a planned inspection based on the length of the time the service had been registered at this location.