7 August 2013
During a routine inspection
People were given choices and time to make decisions about their treatment options. We saw evidence in people's records that information had been provided to people regarding treatment plans and cost. People who were anxious were given extra time. Patients we spoke with told us that all consultations took place in the dentist's surgery and this afforded a good level of privacy.
We spoke with people using the service. Everyone we spoke with told us they were happy with the care and treatment they had received. One person told us "I have no concerns, I always know what's going on."
We saw that patients were involved in decisions about the treatment they received, and had consented to treatment. Medical histories had been reviewed at each visit. We saw computer records that confirmed that medical histories had been updated when required.
Infection control audit tools had been completed, and cleaning systems were documented. This provided assurance that systems were in place to protect people against infection control risks.
Staff spoken with told us they felt supported by the provider, with adequate training provided. Checks and audits were seen to be in place to assess and monitor the quality of service provided.