The Care Quality Commission
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Archived: Clearwater Care

Riverside House, Southend Road, Woodford Green, Essex, IG8 8HQ 0844 915 0033

Provided and run by:
Clearwater Care (Hackney) Limited

Important: This service is now registered at a different address - see new profile

All Inspections

11 February 2014

During a routine inspection

People who used the service were positive about it. One person said "I like the staff and enjoy my activities." The service ensured people understood the support choices available to them. They received 'easy read' information about their support. People's views were obtained in one to one sessions, meetings and through questionnaires. They were involved in making decisions about how they were assisted.

People's support was effectively planned and delivered. They were assisted by suitably qualified, skilled and experienced staff. A health professional told us "staff have a very good understanding of the people who use the service and how to support them. There have been measurable improvements in people's community engagement and life skills."

People were safeguarded against the risks of abuse and poor quality support. The provider had ensured staff understood how to protect people. The quality of the service people received was regularly checked. The organisation had learnt from adverse incidents and complaints. Changes had been made which improved people's experience of the service.