You are here

The provider of this service changed - see old profile

All reports

Inspection report

Date of Inspection: 28 May 2013
Date of Publication: 16 July 2013
Inspection Report published 16 July 2013 PDF | 86.02 KB

Overview

Inspection carried out on 28 May 2013

During a routine inspection

We spoke to four people who lived at Roscarrack House, and spent time observing people and staff during the day. We saw people’s privacy and dignity was respected. We saw people chatted with staff when they were receiving support in the lounge and dining areas.

We witnessed staff interactions with people which were positive. One person told us the staff were always “top notch” and “if I ask for assistance staff come as quick as they can, normally very good, it’s a great comfort”. Another person told us the “Food is very good, if you don’t like it there are alternatives, they always offer a choice”.

One person told us their room “does not have a toilet I share with a male, he turns the tap too tight”.

We saw that people had been offered a choice of whether they would like to have a lock on their bedroom doors.

We heard staff discussing with people what they would like spend time doing in future planned activities at Roscarrack House.

We found that appropriate action had been taken to keep people safe from abuse.

We saw that steps had been taken to ensure a training schedule was in place for all staff, and this was monitored and reviewed.

We found people who used the service benefited from safe quality care, treatment and support due to effective decision making and the management of risks. This was done through quality monitoring and surveys of the people who lived at Roscarrack House the families and carers, and the staff.