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Inspection report

Date of Inspection: 23 July 2013
Date of Publication: 7 August 2013
Inspection Report published 07 August 2013 PDF | 75.1 KB

Overview

Inspection carried out on 23 July 2013

During a routine inspection

We found individual support plans had been written in a way that recognised each person as an individual, with their own specific support needs.

One person who used the service told us; “My support plan was already agreed with my social worker, however the manager went through it to make sure it was what I needed and whether anything else should be included. They definitely listen to what I have to say.”

Care was planned and delivered in a way that was intended to ensure people’s safety and welfare.

A relative of a person who used the service told us; “The quality of staff is second to none. It is a hundred times better that what we were getting with another agency. No rushing, they take their time.”

We found care staff had access to current policies and procedures that gave clear guidance on how to escalate any concerns.

We sampled five personal files of care staff and found staff were appropriately trained to undertake their roles and responsibilities.

One member of staff told us; “I feel I have excellent support from my manager. I have worked for other agencies and she is the best manager I have had.”

The manager explained that formal audits were yet to be undertaken, however it was clear that the service had implemented a system to monitor the standard of the quality of the care provided.