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BARDOC - Moorgate Primary Care Centre Good

All reports

Inspection report

Date of Inspection: 14 June 2013
Date of Publication: 13 July 2013
Inspection Report published 13 July 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 14 June 2013, observed how people were being cared for and talked with staff.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

Patients were seen by appointment only. Their first point of contact with the service was by telephone. They were asked a series of questions by a call handler. Their answers were then analysed by a computer programme and it was decided if they needed to be spoken with by a medical professional urgently (within 20 minutes) or routinely (within 60 minutes). Either a nurse or doctor, depending on the nature of the patient’s illness or condition, telephoned the patient back and carried out a more in-depth assessment.

We heard call handlers speaking with patients. We saw that they were able to make judgements and assess patients as requiring an urgent telephone consultation if they felt it was necessary. Call handlers explained that if a patient’s condition was assessed as being an emergency they were advised to call 999 for an ambulance.

A team of doctors and nurses telephoned patients to discuss their medical condition. They gave advice over the telephone. They were also able to make appointments for patients to attend BARDOC – Moorgate Primary Care Centre. If the patient was unable to travel and they needed a face to face consultation a doctor was able to visit them at home. In addition, they were able to issue prescriptions to patients when required.