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BARDOC - Moorgate Primary Care Centre Good

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Inspection report

Date of Inspection: 14 June 2013
Date of Publication: 13 July 2013
Inspection Report published 13 July 2013 PDF

Overview

Inspection carried out on 14 June 2013

During a routine inspection

We inspected BARDOC � Moorgate Primary Care Centre during a Friday night. We saw that a group of call handlers, doctors, nurses and managers were at BARDOC during our inspection. They took calls from the Bury, Rochdale and Heywood areas. Patients who needed to be seen in person were given an appointment to visit a doctor at the centre. Doctors were also available to visit patients in their homes. We did not speak with any patients.

There was a passenger lift at Moorgate Primary Care Centre, and the patients� waiting area was on the first floor. Consultation rooms were also on this floor. The centre was closed to the public after 10pm each night, and we saw CCTV was available to staff so they could allow entry to patients who had an appointment.

During our inspection we observed call handlers speaking with patients. We heard they always asked if they were speaking with the patient and asked for the patient�s consent, where possible, if they requested a third party to speak on their behalf. We heard call handlers ask for information about the patient�s illness and condition, then inform the patient of what would happen next and when they could expect a medical professional to call them back. We saw the quality assurance audits carried out by managers of the service. These were done on a monthly basis and they monitored the quality of the service provided so improvements could be made if necessary.