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Shottendane Nursing Home Good

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Inspection report

Date of Inspection: 15 November 2013
Date of Publication: 14 December 2013
Inspection Report published 14 December 2013 PDF | 75.96 KB


Inspection carried out on 15 November 2013

During a routine inspection

People who used the service told us that they were happy with the care they received. One person told us, “They care for me very well here, the staff are so nice”. A relative we spoke to told us, “I visit my relative every day. It’s a very nice place, they provide a first class service and the food is excellent. My relative is very happy here and I know they are safe when I go home”.

We observed staff interacting with the people who used the service in a sensitive manner and saw that they explained the care they delivered at a level each person could understand. We observed People eating their meals at lunch time and found that people had a choice of dishes from the menu and that drinks were readily available throughout the day. We saw that there were enough staff to meet people’s needs and that call bells were answered swiftly.

We found that the home was clean and free from infection. Staff were able to demonstrate their understanding of infection control processes and we saw that policies and procedures were followed.