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Kent Carers Limited - Head Office Good

All reports

Inspection report

Date of Inspection: 3 March 2014
Date of Publication: 27 March 2014
Inspection Report published 27 March 2014 PDF

People's personal records, including medical records, should be accurate and kept safe and confidential (outcome 21)

Not met this standard

We checked that people who use this service

  • Their personal records including medical records are accurate, fit for purpose, held securely and remain confidential.
  • Other records required to be kept to protect their safety and well being are maintained and held securely where required.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 3 March 2014, checked how people were cared for at each stage of their treatment and care and talked with carers and / or family members. We talked with staff.

Our judgement

People were not protected from the risks of unsafe or inappropriate care and treatment because accurate and appropriate records were not maintained.

Reasons for our judgement

From speaking with the provider, with staff and with relatives of people using the service we learned that accurate records in respect of the support provided by carers had not been maintained. Carers stated that they had not been required to maintain written records of their visits beyond a timesheet. This was confirmed by the provider.

Relatives said that a record describing the support provided together with the name of the person visiting and the time they started and finished a visit would be helpful to have. The absence of these records made it harder for the provider to effectively monitor and assess the service provided.

The lack of accurate records in relation to the support provided and incomplete employment records means people using the service are not protected against the risks of unsafe or inappropriate care and treatment arising from a lack of accurate records.