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Kent Carers Limited - Head Office Good

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Inspection report

Date of Inspection: 3 March 2014
Date of Publication: 27 March 2014
Inspection Report published 27 March 2014 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 3 March 2014, checked how people were cared for at each stage of their treatment and care and talked with carers and / or family members. We talked with staff.

Our judgement

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare.

Reasons for our judgement

We reviewed the care records of people using the service. We spoke with relatives of people using the service and we spoke with staff.

We found that the needs of people had been assessed when they first started using the service. The provider had undertaken home visits and recorded the assessment process. There had been occasions when the designated carer had also been on these visits with the provider. People had had the opportunity to inform or otherwise contribute to their own assessment. A relative of one of the people using the service said that the service had found a good match between carers attributes, skills and knowledge and the needs of people using the service.

Support plans had been individualised and considered all aspects of people’s circumstances, and their immediate and longer-term needs. The service had recognised the right of people to contribute to the planning process. They and/or those acting on their behalf had been properly consulted. The plans reflected people’s needs, preferences and diversity.

Plans identified risks, and said how these would be managed. Risk assessments balanced safety and effectiveness with the right of people using the service to make choices.

The provider told us that support plans had been reviewed every three months and more regularly if changes had occurred. The plans we looked at had not been signed and dated. One of the relatives that we spoke with said that the support plan had been reviewed and updated; another told us that a review had not occurred in six months.

We were told by one relative that personal care had been good and that carers had spent “quality time” with the person using the service. Another told us that they were, “happy and had felt informed and involved” about the service which had been provided.

The provider had a clear strategy to mitigate the risks which could arise from emergencies which could affect the provision of services.