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Archived: Options Health Care Services

This service was previously registered at a different address - see old profile

This service is now registered at a different address - see new profile

All reports

Inspection report

Date of Inspection: 22 October 2013
Date of Publication: 8 November 2013
Inspection Report published 08 November 2013 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 22 October 2013 and talked with carers and / or family members.

Our judgement

People’s privacy, dignity and independence were respected.

Reasons for our judgement

On the day of our inspection only one person used the service. We spoke with a relative of the person who used the service. They told us that before the service had started to provide care for the person, the manager had visited them. The manager had discussed the person's needs and talked about what care they could provide.

People’s privacy, dignity and independence were respected. The relative told us that the care worker always treated the person with dignity and respect. They told us, "[Care worker] understands how to keep an eye on [the person] without being too obtrusive." They said that if the person did not want to accept the care being offered the care worker would, "...back off for a while."

People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care. The relative told us that the care worker accompanied the person to go out regularly. They said, "[The person] likes cake so they go out together for cake and coffee at a garden centre." This promoted the person's ability to be involved in the community.

People who used the service were given appropriate information and support regarding their care or treatment. We looked at the care records for the person. We saw that these included a copy of the 'service user's guide' in which people were given information about the service. This included the ethos and philosophy of the service, the nature of the services provided and key contract terms and conditions, including the payment of fees. It also included information on how to make a complaint, hours of opening and specific information on key policies of the service.

People who used the service understood the care and treatment choices available to them. We saw that the person's relative had signed each part of the care records to indicate that they had been involved in the preparation of the care plan and connected risk assessments.