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Archived: Options Health Care Services

This service was previously registered at a different address - see old profile

This service is now registered at a different address - see new profile

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Inspection report

Date of Inspection: 16 June 2014
Date of Publication: 21 August 2014
Inspection Report published 21 August 2014 PDF | 75.44 KB

Overview

Inspection carried out on 16 June 2014

During a routine inspection

We considered our inspection findings to answer questions we always ask;

Is the service safe?

Is the service effective?

Is the service caring?

Is the service responsive?

Is the service well-led?

This is a summary of what we found-

Is the service safe?

An assessment of needs was undertaken before the agency started to provide support.

We found that all the necessary recruitment checks had been undertaken including professional references, identity checks and enhanced criminal record checks.

Is the service effective?

A relative of the person who used the service confirmed that the care that staff provided was in accordance with their instructions and the person�s needs.

People�s needs were assessed and care and treatment was planned and delivered in line with their individual care plan.

We found significant shortfalls in the staff training provision.

Is the service caring?

A relative of the person who used the service told us, �I am very happy with the care they provide, they have a huge empathy towards [Person�s name], they are doing a superb job.�

Is the service responsive?

The relative of the person who used the service said that they were very happy with the care that the person received.

Is the service well led?

We found records across the entire service were not always signed and dated to indicate who had prepared them and when this had taken place.

We found that staff had not received the basic core training necessary to support people safely.