Archived: Court House Clinics Ltd - Brentwood

People's needs were assessed and care and treatment was planned and delivered in line with their individual care plan and in a way that was intended to ensure people's safety and welfare.

People who use the service were protected from the risk of abuse. Staff received training in relation to safeguarding vulnerable adults and were able to describe to us what constituted abuse and what action they took if they suspected this.

Staff received appropriate professional development and were able to access training relevant to their role. One staff member told us, 'I love doing the treatments but want to expand my job role, I spoke to [manager] and explained what I would like and they have supported me to receive the additional training.'

We found that people who used the service understood the care and treatment choices available to them and were treated in a manner that protected their dignity and confidentiality.

We were able to access the most recent patient survey summary, and discuss the ratings made with a senior representative for the provider.

We also spoke with the Registered Manager on a later date.

We found that before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes. Staff also took into account people's medical records prior to offering treatment.

We found that people experienced care, treatment and support that met their needs and protected their rights. This was confirmed by user surveys carried out by the provider.

We found examples of the cleaning regime not being sufficiently comprehensive and items not disposed off immediately when no longer sterile. People were nevertheless protected from the risk of infection because appropriate guidance had been followed overall.

We saw staff records that confirmed people were supported by suitably qualified, skilled and experienced staff.

We found that people were protected from the risks of unsafe or inappropriate care and treatment because accurate and appropriate records were maintained.