Archived: Children and Family Health Services

We rated CAMHS, Children and Family Health Services as good because:

• There was always sufficient, suitably qualified, staff working on each shift.
• Staff had received a comprehensive induction and appropriate training to carry out their jobs safely. All staff were receiving regular supervision and had completed an annual appraisal.
• There were clear referral pathways based on clinical needs and service specifications and guidance on how to apply these.
• Staff assessed risk for each referral and were confident in recognising and reporting safeguarding concerns.
• The service carried out regular audits and the findings were used to make service improvements.
• There were good relationships with stakeholders and feedback from key partners was positive about the effectiveness of the service and the attitude of the staff.
• Staff said that they enjoyed working at One Stop and were well supported by colleagues and senior staff.
• Staff communicated consistently and clearly when speaking with patients, parents and carers. Their attitude was professional and caring.
• The service was easy to access via one telephone number for both referral services, and also by using the standard referral form on the online portal.
• There were good governance structures in place. Managers knew their key performance targets and had good operational information about how the service was performing.
• The service had not received any serious complaints and there had not been any serious incidents.
• The service captured and presented data very effectively and this was shared with key partners to inform service improvements to better meet the needs of the local population.